- Why is my bet marked as lost when my team won?
- Check the specific market you bet on. You may have bet on a specific scoreline, first half result, or handicap that didn't match the final outcome even if your team won the game.
- What does 'void' mean?
- A void bet means your stake is returned. Bets are voided when events are cancelled, postponed, or if a key participant (like a player you bet on) doesn't participate.
- How do I dispute a settlement?
- Contact customer support through the app's help section with your bet slip and the official result. Provide screenshots and any relevant details. Most disputes are resolved within 24-48 hours.
- Can settlements be changed after the fact?
- Yes. If a sportsbook discovers an error, they can correct settlements. This works both ways — incorrect losses can be overturned, but so can incorrect wins.